General questions
How does this all work?
Alright, so you have an upcoming show or event and you need reliable, professional, yet easy to use wireless systems. Visit our website, choose your systems, quantities, mics, accessories, etc., then reserve it for the dates you need it. When the time comes, we will ship your entire rental via FedEx to you. Don’t worry, we will account for transit time to ensure you get your rental mics on time! When you’re done with them, pack them back up in the boxes they were shipped in, then send it back. We will include a prepaid label to ship back as well.
What if I need my rental for longer than the rental period?
If you find that you need your mics longer than you originally rented them for, please let us know as far in advance as you possibly can. The further in advance that we know about it, the more likely we will be able to accommodate that. Extended rentals are billed on a case-by-case basis, and will be invoiced separately from your original rental period.
How are the rental days calculated?
We are not charging for days in transit, shipping time is not included in your rental time. We try to have your system arrive a day in advance. If the equipment is not returned on the original return date, late fees may apply based on the FedEx record of the return shipment.
What do I do with the shipping boxes?
Please save your shipping boxes, they are custom made to protect our mics. The boxes should be saved to re-pack and ship your rental back in them. If our boxes are not saved and reused to ship back, you will be held liable for any and all damages in shipping and transit.
How far in advance should I order a rental?
We recommend placing your order as soon as you know what you need, as our availability changes with each order. The sooner you order, the higher the chance we will have your items in stock.
How are rental prices calculated?
Rental charge is determined by the quantity of stock you are looking to rent, as well as the duration of your rental period. Shipping charges are determined automatically by a carrier algorithm.
How is my rental delivered?
We ship FedEx® Ground for all standard shipping. However, 2nd day and overnight services are available for an additional fee. Expedited prep fees may apply for overnight orders. Our rental fee includes shipping both to and from your location. A pre-paid return shipping label is included with all orders. All microphones are shipped in a professional shock-resistant case to prevent damage upon shipment and to allow for easy customer return. Additionally, the cases are shipped in cardboard boxes with protective inserts. A tracking number will be provided on all of our outgoing shipments.
What if a component in my rental package breaks?
If you have a component break on you, let us know! We understand the fragile nature of wireless systems and the microphones that go with them. We expect things to break occasionally, although we are using the finest equipment available. If something breaks, let us know and we will try our best to get you a replacement as soon as possible!
Can I rent mics if I’m not familiar with how to set them up?
Absolutely! In fact, we encourage it. Our mics are for everyone. They have all of the features a professional audio engineer would want, but they also can be simple enough for a novice to set them up. Our online resource center is full of video tutorials, articles, and resources to help you. We are also always just a phone call away should you have any questions!
What if I receive my package and it’s damaged or something is missing?
Immediately open and check your package against the provided packing slip after delivery. Please call us with details of any missing items or damaged equipment.
What if I need to extend my rental period?
Please call or email us with the dates of your extension and we will issue an invoice for the extended rental period if the requested dates are available. Your card will be charged for the extended rental. You are not permitted to keep equipment beyond your original rental period without proper written approval from Wireless That Works®.
What if my order isn’t delivered in time?
Please give yourself the needed time to have the equipment arrive in time for your event. We try to plan to have to your equipment arrive one day prior to your event, however, unforeseen circumstances may be encountered during transit that may delay your delivery, and this is always subject to availability. Always track your shipment with the tracking number provided. We are not responsible for FedEx® attempts that were unable to be delivered.
Shipping
Where do you ship to?
We ship to the continental United States. Sorry, but at this time we can’t ship outside of the US, to residential addresses, or to P.O. Boxes.
Do I get charged for transit time?
We do not charge for transit days. We try to plan for your order to arrive one day in advance of your rental start date (subject to availability). Transit time is not included in your rental dates, however, late fees apply if the equipment is not returned on the original return date as listed in your rental agreement. Late fees are based upon the carrier time stamp of the return shipment.
Does someone need to be present to accept my shipment?
Yes, all packages shipped require an authorized signature upon delivery due to the value of the equipment being shipped to you. Please be available to personally sign or have someone available on your behalf to sign at the time of delivery.
How do I return my equipment?
Using the return checklist, pack the contents in the cases the same way they were delivered and place the case in the original shipping box. Attach the pre-paid return label on the shipping box. Drop off your shipment at a registered FedEx® shipping facility or schedule a pickup at your location. Locations can be found on www.FedEx.com.
How do I know if you have received my equipment return shipment?
We will send you an email confirmation upon return and inspection of the equipment.
What happens if something is missing or damaged in my return shipment?
You are responsible for the equipment rented as per the rental agreement. If items are left off of the return shipment, you will be responsible for any return shipping charges back to our office. Additional rental fees may apply depending on the missing equipment and the time taken to return it. If any equipment is damaged during use, you are responsible for the costs of repair or replacement.
Components
Do you have different microphones?
We offer low-profile earset microphones by default with our pack transmitter. Additionally, you may choose to rent a B-3 theatrical body mic or an L5 lapel mic with your systems. Finally, we do offer handheld dynamic (e835 capsule) transmitters as well.
Should I shut my transmitters off to save battery?
Yes and no, you should keep all mics on at all times during a show or rehearsal. After a show or in between shows, you can shut them off. Batteries should never be used for more than one show. We recommend Duracell ProCell batteries.
Do I have to use the Wireless Mic Belts
We prefer that the WMB’s are used as they keep the mic secure, and the pouch is neoprene (sweat-resistant) material. The pouch will also keep your connectors and antenna secured facing straight up, keeping stress off of those points.
What if I have trouble with my equipment?
All equipment is thoroughly tested before it is shipped. However, if you do encounter an issue with your rental equipment, visit our online Resource Center for help with setting up and using your rental. If problems persist, please don’t hesitate to email, message, or call us, we’re here to help!
How do I store my transmitters between uses?
We will provide you a hanging shoe pouch for storage of your transmitter packs. Each pouch should be used to store a transmitter, its microphone element, and the wireless mic belt and pouch. Mic element cables should never be wrapped around the transmitter pack, instead loosely wrap them and place them behind the transmitter in the shoe pouch.
